Customer care
These terms apply to every order you place at maxiflavour.com. We have kept them as clear as possible, so you know exactly what to expect from us.
MaxiFlavour is an online shop of Plus Impex B.V., registered with the Dutch Chamber of Commerce under number [KvK number], VAT number [NL VAT number].
These terms apply to every offer on maxiflavour.com and to every order placed by consumers. By placing an order you confirm that you have read and accepted them.
Nothing in these terms limits the rights you have as a consumer under Dutch and EU law.
We describe our dates, pistachios, nuts, dried fruits and other products as accurately as possible. Dates and nuts are natural products, so colour, size and taste can vary slightly from the photos.
All prices are in euros and include Dutch VAT. Shipping costs are shown separately in your cart before you pay. We may change prices at any time, but the price shown when you place your order is the price you pay.
Obvious mistakes in prices or descriptions do not bind us. If this affects your order, we will contact you before shipping.
A contract is formed as soon as you complete checkout and we send you an order confirmation by email. Please check the confirmation and let us know straight away if something is wrong.
If a product turns out to be out of stock after you have ordered, we will tell you as soon as possible and refund you for that product within 14 days.
You pay online at checkout using one of the payment methods shown, such as [iDEAL, credit card, Bancontact, PayPal]. Payments are processed securely by our payment provider. We never see or store your full card details.
We ship your order once payment has been received.
If we cannot deliver within 30 days, you may cancel your order free of charge and we will refund you in full. The risk of loss or damage passes to you once the parcel has been delivered to you or to a person you have designated.
As a consumer you normally have 14 days after receiving your order to cancel it without giving a reason.
Because we sell food, this right does not apply to:
Unopened products in their original, sealed packaging can be returned within 14 days. To do so, tell us by email at [info@maxiflavour.com] or use the model form below. Send the products back within 14 days after telling us. The cost of returning them is yours.
We refund the purchase price and the standard shipping costs within 14 days of receiving your withdrawal notice, using the payment method you used. We may wait with the refund until we have received the products back.
To: Plus Impex B.V. (MaxiFlavour), [address], [info@maxiflavour.com]
I hereby give notice that I withdraw from my contract for the following products: […]
Ordered on / received on: […] · Order number: […]
Name and address: […] · Date: […]
Our products meet EU food safety law and are packed with care. Please store them as shown on the packaging.
Is something wrong with your order, such as a damaged parcel or a product that is not as it should be? Email us within [7] days of delivery, with your order number and a photo. If your complaint is justified, we will replace the product or refund you. Your statutory rights for non-conforming products always apply.
We aim to reply to every complaint within [2] working days and to resolve it within 14 days.
If you have a customer account, you may earn points on your orders. The number of points, their value and how you can redeem them are shown in your account. Points have no cash value, cannot be transferred and may expire after [12] months. We may change or end the programme. Points you have already earned remain valid until they expire.
Our liability is limited to the amount you paid for the product concerned, except where the damage is caused by our intent or gross negligence, or where the law does not allow a limitation.
Please check the ingredients and allergen information on each product page and on the packaging. Our products may contain traces of nuts, sesame and other allergens.
We use your personal data only to process your order and to provide our service. Read more in our Privacy Policy.
These terms are governed by Dutch law. If you live in another EU country, you keep the protection given to you by the mandatory law of that country.
If we cannot solve a complaint together, you can submit the dispute to the competent Dutch court or to the court of your place of residence. [If applicable: you can also turn to De Geschillencommissie.]
We may update these terms from time to time. The version that applies to your order is the one published on the date of your order.
Questions?